AI is embedded across SynXis through MCP, Concierge, and Recommendation Engine. Together, they connect your hotel to AI-driven discovery, guide booking decisions in real time, improve support interactions, and deliver more relevant offers across the guest journey.
AI, shaping what’s next on SynXis
Infusing intelligence across key touchpoints, helping hotels stay visible, respond faster, and convert more demand.
The journey to booking no longer starts with search
Aven Hospitality connects your hotel to that shift with real-time data, intelligent engagement, and personalization, so you capture demand earlier and convert it faster.
Connect to the future of discovery
MCP connects SynXis to AI platforms, linking your live rates, availability, and content directly into AI-driven search. By creating a direct, real-time connection between your hotel and AI platforms, it ensures your data is accurate, discoverable, and ready to convert—driving demand to your direct channels while giving you greater control over how and where guests book.
Turn conversations into conversions
Concierge for Booking responds instantly to guest inquiries across web, email, social, and voice. By automating high-volume interactions while maintaining a consistent brand experience, it helps convert demand faster, increase efficiency, and scale engagement.
Personalization that performs
Recommendation Engine analyzes guest behavior and intent signals within your Booking Engine to quickly surface the most relevant offers, upgrades, and add-ons. By presenting the right options at the moment guests are most likely to act, it increases conversion and drives greater revenue per stay.
The new front door to booking is AI
See how MCP makes your hotel the preferred choice for travelers by bringing your rates, availability, and content into the AI conversations guests use to plan and book.
Frequently asked questions
What AI means for your hotel today and what comes next.
How is Aven Hospitality using AI across SynXis?
Model Context Protocol (MCP) is the technology that connects AI platforms directly to your hotel’s live data – rates, availability, content, and booking flows so guests can discover and book seamlessly within AI-driven experiences.
What is Model Context Protocol (MCP)?
As travelers shift from traditional search to AI-driven discovery, MCP helps ensure your hotel remains visible, accurate, and bookable—while maintaining control over your data and reducing reliance on intermediaries.
Why does MCP matter for hotels?
Concierge is the AI framework within SynXis that powers guest engagement across booking and support—helping hotels respond faster, automate common interactions, and deliver more efficient, scalable service.
What is Concierge?
Concierge for Booking engages guests in real time across web, email, social, and voice, helping answer questions instantly and guiding travelers from interest to confirmed booking.
How does Concierge for Booking improve conversion?
Concierge for Support acts as a first point of contact in Aven’s Community Portal, helping resolve common issues quickly, guiding users through solutions, and connecting to a live agent when needed.
What does Concierge for Support do?
Recommendation Engine is a feature within Retailing that uses AI to analyze guest behavior and intent, surfacing personalized offers (policies, services, experiences, and goods) that are most likely to convert.