Whether you’re adding to your toolkit or exploring our technology for the first time, Aven’s integrated solutions are built for the future of hospitality.
Aven Hospitality Retailing
Build a diversified commerce engine and create more memorable guest experiences with personalized retailing.
Discuss solutionsHOW IT WORKS
Key capabilities
Aven Hospitality Retailing helps you build a more resilient business, adding a variety of new revenue levers beyond rooms and occupancy.
Sell any offer at scale
Today’s travelers want more than a place to stay—they crave experiences. Sell services, goods, policies, and more, with or without a room.
Customize every stay
Tailored guest recommendations surface the right offer at the right moment to boost conversion and personalize stays.
Easily manage logistics
Unify checkout across Aven Hospitality’s Booking Engine and Voice Agent, with inventory managed through SynXis CRS.
Build your competitive edge
Differentiate your property with fresh and unique offers by bringing the full power of modern retailing to hospitality.
Personalized travel intelligence
Retailing pushes your business beyond filling rooms to creating meaningful guest memories and maximizing the value of every stay. Backed by AI, Retailing anticipates guest preferences to provide personalized recommendations at key moments of conversion. Thanks to this level of customization, Retailing can find the perfect offer for every customer—with or without a booking.
Diverse retailing options
Integrations with Booking Engine and Voice Agent allow hoteliers to sell everything from curated experiences and services to goods and policies, to guests and non-guests alike. Flexible content management empowers teams to control inventory, set offer logic, and streamline fulfillment through PMS and task management integrations—reducing complexity behind the scenes. Plus, easily scale your retailing strategy by deploying the same offers across multiple properties.
New audience opportunities
Standalone offers expand your reach beyond room reservations, driving fresh demand and new hotel revenue streams. From cooking classes to pool cabanas, teams can easily add and refine offers over time. With countless ways to connect with new audiences, you can sell what makes your property unique to guests and locals alike.
COMPATIBLE SOLUTIONS
Our Retailing customers pair this solution with…
Booking Engine
Drive guest engagement and conversion with an intuitive and intelligent direct booking experience.
Voice Agent
Convert more calls with an intuitive call center solution to support and guide your teams.
Digital Marketing
Drive traffic, capture more direct bookings, and deploy ad spend more effectively with expert digital marketing services.
CASE STUDY
What our customers say
After implementing Retailing, Fraser Hospitality saw a 30% year-over-year increase in ancillary revenue. See how Retailing can transform your hotel’s revenue management efforts.
“Guests love it because they can proactively plan their trip. Today’s travelers are seeking more personalized experiences, and this removes the need to email or call the property—they can simply book what they need during the booking process.”
— Assistant Vice President of Revenue Management, Frasers Hospitality