Whether you’re adding to your toolkit or exploring our technology for the first time, Aven’s integrated solutions are built for the future of hospitality.
Aven Hospitality Reservation Services
Expand your reach and serve guests around the world 24/7 with our industry-leading reservations team.
Discuss solutionsHOW IT WORKS
Key capabilities
Aven Hospitality Reservation Services act as a seamless extension of your brand, adapting effortlessly to time zones, seasons, and shifting business needs.
High-impact integrations
The team utilizes Aven Hospitality’s Voice Agent and SynXis CRS to access real-time availability, rate, and upsell information for your hotel.
Global reach
Staffing a 24/7 team for worldwide guests isn’t easy. Tap into our global workforce with multilingual, omnichannel support across time zones.
Flexible service
Easily scale your team for full-service, overflow, or after-hours support.
Cohesive brand experience
Ensure every call feels uniquely yours with brand training that sets standards for service and ensures brand consistency across properties.
Deliver smarter support
A seamless extension of your team
Stay agile through every demand shift by scaling your team effortlessly during peak seasons. Whether you need full-service coverage, overflow support, or after-hours assistance, Reservation Services helps you create a custom hospitality call center to fit your unique needs.
Serve guests everywhere
When your hotel serves guests around the world, staffing a 24/7, multilingual team is equally challenging and costly. With toll-free lines in nine languages and over 50 countries, we provide the flexibility and global reach that hoteliers simply cannot achieve on their own.
Centralized intelligence at your fingertips
Full integration with Aven Hospitality’s SynXis CRS gives call specialists the ability to navigate real-time availability, pricing, and upsell opportunities with speed and confidence.
COMPATIBLE SOLUTIONS
Our Reservation Services customers pair this solution with…
Voice Agent
Convert more calls with an intuitive call center solution to support and guide your teams.
SynXis CRS
Power distribution and commerce performance with one centralized, integrated platform.
Booking Engine
Drive guest engagement and conversion with an intuitive and intelligent direct booking experience.
CASE STUDY
What our customers say
Learn how Reservation Services helps Kahler Hospitality Group deliver exceptional support to guests and staff.
"I highly recommend Aven Hospitality for your CRS system and call center needs. Throughout our partnership, Aven Hospitality has provided exceptional service and support, not only to our guests but also to me and my staff."
– Reservations Manager, Kahler Hospitality Group